Operations Manager (m / f / d)

Berlin

Calling: All movers and shakers of the future of our buildings

With RYSTA, we are setting a new standard for a healthy, sustainable indoor climate. We are an IoT Solutions Company that gives people an easy-to-use, customer-friendly solution for indoor climate data.

To be more precise, at RYSTA we are building a future-oriented IoT platform with multi-sensors, data analysis, data dashboard and app, thereby providing our customers with valuable, data-based knowledge. Our platform offers building monitoring for a good indoor climate and energy-efficient building management.

So RYSTA is a lot about data, but the focus is always on people: you, the team and our customers. Our customers are co-working providers, companies, kindergarten and school authorities as well as universities - they all bear responsibility for people and buildings. We help them to meet this responsibility more easily. 

We need you to let more and more customers benefit from our solution and turn them into RYSTA ambassadors right from the start!

We are now looking for an Operations Manager (d/m/f) to strengthen our team.

Job Description

• You are responsible for customer satisfaction and the process from acceptance of the offer to installation (on site or online support) and use of our solution at the customer

  • You coordinate with the RYSTA Customer Care Team and external installation and sales partners to achieve high customer satisfaction right from the start 

  • You remain the contact person for our customers and make a significant contribution to their   consistently high level of satisfaction 

  • You take responsibility for the good work results of our installation team

  • You are responsible for the quality management of our RYSTA Protect sensor

• You are responsible for the production of further batches of our RYSTA Protect Sensor in cooperation with our suppliers, producers and our Tech Team 

• You coordinate our entire operations activities with our project management tool

• You support the continuous development of the RYSTA solution together with the RYSTA product and tech team

• You are responsible for our day-to-day operations and manage our purchases and inventories

• You optimize various process areas through your own analyzes and ideas and work closely with our product development   and IT team   to automate more and more sub-steps_cc781905-5cde-3194 -bb3b-136bad5cf58d_

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Your skills & your mindset

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• You are interested in new technologies

• You can look back on initial experience in project management or operations, ideally in the IoT industry and/or in the real estate industry

• You have a degree or commercial/technical vocational training 

• You enjoy working with CRM systems and ideally also with project management tools

• You like dealing directly with customers and like to communicate with different people 

• You are interested in project controlling and know basic KPIs 

• You like to organize, are decisive and work in a solution-oriented manner

• You have business fluent German and English skills, both spoken and written 

• You are willing to travel for work 

• You care about the well-being of people and our planet

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What we offer you:

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• Great customers, collegial cooperation & good coffee

• Office in central Berlin

• Flexible working hours/hybrid working model, workation

• Team Events, Team Lunches & Team Retreats

• The chance to lead the conservative real estate industry into a sustainable future

• A creative and innovative environment in a young company with an agile, diversity-minded team where you can grow

• A mix of daily business routine and challenging, always new problems - and questions, responsibility, freedom and lots of fun - check it out :-)
   

So: A mixture of routine and challenges appeals to you, you like taking care of customers and want to create healthy and sustainable spaces for us people with us: Then please send your short application with your earliest starting date and salary expectations to Lisa:

jobs@rysta.de